To make a change in size or model you have a period of 14 calendar days from the recepction of the product.
The steps you should follow are:
1. Send us an email to firstname.lastname@example.org indicating the order number and the new number or model you want to receive.
IMPORTANT: make sure on our website that the model or number you want to make the change for is available.
2. Once we receive your email, we will contact you to indicate the preferred day and time, when the courier will pick up the package. You must deliver the product in the original packaging with the delivery note.
3. When we have the product, we will proceed to send you your next order.
· The costs of collecting the product are free in Spain.
· In any case, you must assume the new shipping costs for the following product. For this you can pay them by bank transfer or PayPal.
· In case the change is for a lower price model, we will pay you the difference in the same method of payment in which you made the purchase.
· If the change is for a higher price model, you must pay the difference by bank transfer or PayPal.
The product is the responsibility of the client until it reaches our hands.
Antigua Casa Crespo reserves the right to reject changes made outside the established deadlines, or those products that are not in the same conditions in which they were received.